Unsubmitting Survey Forms

Unsubmitting a form allows the participant to submit a new response if they submitted a form in error or need to correct it. The following user roles can unsubmit a survey form if a survey participant submitted their response in error.

Downstream & Cross Platform Impacts

• Reporting and Results: Survey results, response counts, completion rates, and related reports will change until the participant resubmits the form.

• Notifications and Follow-Up: Any workflows, reminders, or follow-up activities that depend on submitted responses may need review after the form is unsubmitted.

• Data Consistency: Downstream integrations that use survey submission data may not reflect the updated response status until data refreshes or syncs are complete.

Considerations

• Survey Status: Survey forms can only be unsubmitted while the survey is In Progress. If the survey is Completed, reopen the survey before attempting to unsubmit the form.

• Reopening Requirements: Reopening a completed survey requires a new survey end date and results available date. Confirm the updated dates before reopening the survey.

• Participant Resubmission: Unsubmitting a survey form allows the participant to access the survey again and submit a new response while the survey remains In Progress.

Unsubmit a Survey Form

Use the steps below to locate a participant’s submitted response and unsubmit the form so the participant can submit a new response.

1. If the survey is Completed, reopen the survey before attempting to unsubmit the participant’s form.

   

   1. When reopening a survey, a new end and results available date are required.

      

2. Use the participant list to find the survey participant whose response was submitted in error, then click Unsubmit from the expanded options menu.

   

   1. When prompted, select Unsubmit. After the form is unsubmitted, the participant can access the survey and submit a new response while the survey remains In Progress.