The Email Queue Manager provides a central place to review and manage survey-related emails before and after sending. Use it to monitor delivery status, search and filter queued messages, preview email content, and place messages on hold or resume them when needed. The following user roles have permissions to manage survey emails:
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Institution Admin
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College Admin
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Department Admin
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Institution Survey Admin
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College Survey Admin
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Department Survey Admin
Search functionality is available (1), and applied filters display below the search bar and can be removed individually or in bulk. Use the checkboxes (2) to select one or more emails in the queue and manage hold status in bulk by placing emails on hold or releasing them for processing. The Status column shows each email's current state (3), which affects the options available in each email's More Options menu (4).
Email Statuses
The Status column indicates where each email is in the delivery process. Statuses can help to determine whether an email is waiting to be sent, has already been delivered, is temporarily paused, or requires follow-up. Available email actions vary by email status.
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Status |
Description |
Available actions |
|---|---|---|
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Queued |
The email has been generated and is waiting to be processed for delivery. |
|
|
On Hold |
The email is paused and will not be sent until it's resumed. Emails may be placed on hold automatically when the system detects a duplicate subject and body, or manually through queue management options. |
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Sent |
The email has been sent from the queue. |
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Placing Emails On Hold
Use the Hold option when an email should remain in the queue but not be sent yet. This is useful for reviewing the message content, confirming the recipient list, or pausing delivery while survey details are being updated.
Product Tip
Emails may also be placed on hold automatically if the platform detects a duplicate email with the same subject and body. Review held emails before resuming them to avoid sending duplicate survey messages.
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Navigate to the Email Queue Manager.
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Expand More Options for the email that should be paused, and select Hold. The email status changes to On Hold, and the email will not be processed for delivery until it is resumed.
Resuming On Hold Emails
Use the Resume option to release an email that is currently in On Hold status. After an email is resumed, it returns to the queue for processing and can be sent according to the survey email schedule.
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Navigate to the Email Queue Manager.
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Expand the More Options menu for the email that should be resumed, and select Resume. The email status changes to Queued, and the email will now be processed for delivery.
Managing Hold Status in Bulk
Use bulk hold controls to pause or resume multiple survey emails at once. This helps to manage delivery for a group of queued or held emails without opening each email’s More Options menu individually.
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Navigate to the Email Queue Manager.
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Select the checkbox for each queued or on-hold email to manage (1). Select individual emails, or use the header checkbox to select all visible emails in the current results and click Change Hold Status (2).
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Only one status at a time can be updated in bulk. Select either only queued emails or only emails on hold.
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Choose Hold to place the selected queued emails on hold, or choose Resume to release selected emails that are currently on hold, and click Update
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